Shipping policy

Shipping Policy

Free Shipping We offer free standard shipping on all orders to the United States.

Processing Time Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email once your order is placed, and another email with your tracking number once it ships.

Delivery Time Standard delivery to the United States typically takes 7–15 business days after your order ships. ⚠️ (Confirme este prazo na Zendrop.)

Delivery times are estimates and may be longer during peak seasons, holidays, or due to carrier delays outside of our control.

Order Tracking Every order includes a tracking number, sent by email when your order ships. Tracking information may take 2–5 business days to update after you receive it.

Multiple Items If you order several items, they may arrive in separate packages. This is normal, and you will receive tracking for each package.

Shipping Address Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us within 12 hours of placing your order and we will do our best to update it.

Customs, Duties and Taxes Orders shipped to the United States do not usually incur additional customs fees. If any duties or taxes apply, they are the responsibility of the recipient.

Lost or Delayed Packages If your order has not arrived within 30 business days of shipment, contact us and we will reship your order or issue a full refund. See our Refund Policy for details.

Where We Ship We currently ship to addresses within the United States only. We do not ship to APO/FPO addresses at this time.

Questions? Email us at lucasazevedo.voe@gmail.com and we'll be happy to help.